Developing and delivering to a large Credit Union a Change Management policy, Service Management/ ITIL-based framework, and a business-driven Information Architecture as part of a detailed Board-level Programme Plan covering 20 strategic and operational initiatives to be implemented over an 18-month period.
Delivery of a matrix of Protocols, Procedures & Systems within a Local Authority to achieve both interim & long-term objectives of a new state Utility
Significant exposure to RFI / RFP/Negotiations / Implementation & Manangement of 3rd party outsourced services
Selection, modification and implementation of a Property Asset Management solution for a Dublin-based Property Management Unit. Point of contact for 3rd party supplier. Documentation and training staff.
Development of a mortgage servicing system to meet the market and Regulatory requirements of an Irish operation. Product owner and designer of the solution. Interface with the UK based development team to ensure solution was fit for purpose.
Design & Implementation of a Servicing Operations Model for a start-up mortgage servicing company in Dublin.
“Creative thinking inspires ideas. Ideas inspire change.” –Barbara Januszkiewicz